How to Push the Business Case for Records Management
Aligning Executive, Information Technology and Records Management Needs
What you are going to learn
A few more words about this course
- 1. Who’s involved and what are their missions?
- 2. How do we achieve mission alignment?
- 3. How do we message the business case and stay in alignment?
- 4. How do we execute and deliver success?
Alfred, our front-line Support Engineer, is an 11-year veteran in the software industry. With experience working for companies big, small and everything in between, he has built his career on solving customer’s issues while providing world-class customer support. A successful day for the customer is a great day for Alfred, and he is on-call for your support needs.
Our Records Management Analyst and instructor Mia is a graduate of UBC’s Masters of Archival Studies program, where she earned the 2017 Harold Naugler prize for digital records research. She also has over five years of experience in writing and client services in the technology sector. Mia has used this knowledge and expertise to consult and train clients on Collabspace.
Oday is a software services professional with 4 years of both technical and business experience in the Information Management space. As Customer Success Account Manager, he now leverages his expertise to ensure Collabware customers are successful. Oday brings a great balance of customer empathy and specialized software knowledge into every conversation.
Karen, our Director of Customer Success, lives and breathes passion and enthusiasm for customer happiness. There’s nothing she wants more than for our customers to understand and utilize all the features of our products to their full potential. With years of customer roles under her belt, Karen will always be a customer advocate to help Collabware best serve and continuously improve the lives of clients.
Quinn, our Technical Writer Co-op, is working on completing his degree in Computer Engineering at UBC. He writes blog posts and end-user documentation to communicate the value of Collabware’s products throughout their entire lifecycle. Quinn has a passion for technical writing, with a focus to bridge the knowledge gap between software creators and customers.
Our instructor Osama possesses the rare combination of superior information architecture and SharePoint infrastructure skills. He has nearly a decade of experience helping customers with the design, implementation, maintenance, documentation, and troubleshooting of their new and existing infrastructure environments. Osama has combined his wealth of Microsoft technology stack knowledge and focus on delivering user-friendly content experiences to support the Collabware Solutions Delivery team as our Senior Solutions Architect.
Graham founded Collabware in 2010 after overseeing countless large enterprise Records Management projects and the lack of advanced intelligent ECM software. The new technical principles tested and proven by Collabware and enacted with its customers has contributed to the success in helping modernize information management practices and his foothold as an educator.