This Policy applies as between you, the User of this Web Site and Collabware the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by Collabware Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Collabware": means Collabware, ADDRESS;
"Service": means collectively any online facilities, tools, services or information that Collabware makes available through the Web Site either now or in the future;
"System": means any online communications infrastructure that Collabware makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by Collabware and acting in the course of their employment; and
"Website": means the website that you are currently using (university.collabware.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions.
2. Data Collected
Without limitation, any of the following Data may be collected:
- 2.1 name;
- 2.2 date of birth;
- 2.3 job title & profession;
- 2.4 contact information such as email addresses and telephone numbers;
- 2.5 demographic information such as post code, preferences and interests;
- 2.6 financial information such as credit / debit card numbers;
- 2.7 IP address (automatically collected);
- 2.8 web browser type and version (automatically collected);
- 2.9 operating system (automatically collected);
- 2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
- 2.11 Cookie information (see Clause 10 below).
3. Our Use of Data
- 3.1 Any personal Data you submit will be retained by Collabware for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
- 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
- 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
- 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
- 3.4.1 internal record keeping;
- 3.4.2 improvement of our products / services;
- 3.4.3 transmission by email of promotional materials that may be of interest to you;
- 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third Party Web Sites and Services
Collabware may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Collabware requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
5. Changes of Business Ownership and Control
- 5.1 Collabware may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
- 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
6. Controlling Access to your Data
- 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- 6.1.1 use of Data for direct marketing purposes; and
- 6.1.2 sharing Data with third parties.
7. Your Right to Withhold Information
- 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
8. Accessing your own Data
- 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
- 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
Data security is of great importance to Collabware and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
10. Changes to this Policy
11. Contacting Us
Alfred, our front-line Support Engineer, is an 11-year veteran in the software industry. With experience working for companies big, small and everything in between, he has built his career on solving customer’s issues while providing world-class customer support. A successful day for the customer is a great day for Alfred, and he is on-call for your support needs.
Our Records Management Analyst and instructor Mia is a graduate of UBC’s Masters of Archival Studies program, where she earned the 2017 Harold Naugler prize for digital records research. She also has over five years of experience in writing and client services in the technology sector. Mia has used this knowledge and expertise to consult and train clients on Collabspace.
Oday is a software services professional with 4 years of both technical and business experience in the Information Management space. As Customer Success Account Manager, he now leverages his expertise to ensure Collabware customers are successful. Oday brings a great balance of customer empathy and specialized software knowledge into every conversation.
Karen, our Director of Customer Success, lives and breathes passion and enthusiasm for customer happiness. There’s nothing she wants more than for our customers to understand and utilize all the features of our products to their full potential. With years of customer roles under her belt, Karen will always be a customer advocate to help Collabware best serve and continuously improve the lives of clients.
Quinn, our Technical Writer Co-op, is working on completing his degree in Computer Engineering at UBC. He writes blog posts and end-user documentation to communicate the value of Collabware’s products throughout their entire lifecycle. Quinn has a passion for technical writing, with a focus to bridge the knowledge gap between software creators and customers.
Our instructor Osama possesses the rare combination of superior information architecture and SharePoint infrastructure skills. He has nearly a decade of experience helping customers with the design, implementation, maintenance, documentation, and troubleshooting of their new and existing infrastructure environments. Osama has combined his wealth of Microsoft technology stack knowledge and focus on delivering user-friendly content experiences to support the Collabware Solutions Delivery team as our Senior Solutions Architect.
Graham founded Collabware in 2010 after overseeing countless large enterprise Records Management projects and the lack of advanced intelligent ECM software. The new technical principles tested and proven by Collabware and enacted with its customers has contributed to the success in helping modernize information management practices and his foothold as an educator.